Returns & Exchanges

At Lovisa, we want you to be completely satisfied with your purchase. If you change your mind, you can return your items within 30 days of purchase, provided they are in original condition and exclude earrings for hygiene reasons.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, in their original packaging, and do not fall under our hygiene-restricted categories like earrings or body jewelry.

• 2.
  Locate Proof of Purchase

  Have your order confirmation email or store receipt ready to validate your transaction and facilitate a smooth refund process.

• 3.
  Submit Your Return

  Visit any Lovisa storefront for an immediate exchange or refund, or use our online portal to generate a shipping label for mail-in returns.

• 4.
  Receive Your Refund

  Once your return is processed, a refund will be issued to your original payment method within 5 to 10 business days.